Returns & Exchanges
At Peptide Labz, we stand behind the quality of our advanced skincare formulations. If you are not completely satisfied with your purchase, we offer a 30-day return policy for unopened and gently used products.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack the items in their original packaging, ensuring the product is well-protected to prevent damage during transit.
Ship Items Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our lab inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing